FAQ
Q：Which Toyota & Lexus hybrid models do your lithium modules fit?
A：Our lithium hybrid battery modules cover most mainstream Toyota and Lexus hybrid vehicles launched after 2010, including Prius, CT200h, NX300h, Auris Hybrid and more. We split products into 20-String, 28-String and 34-String versions to match different car models. Send your vehicle year, chassis number or VIN to us for a free compatibility check before ordering.
Q：Are these batteries plug-and-play? Do I need to modify car wiring?
A：All our battery packs are direct OEM replacement. No cutting, rewiring or extra modification to your vehicle’s original wiring harness is required. Professional garage technicians can finish installation smoothly.
Q：How long is the full shipping lead time to the UK?
A：The 28-string battery is held in UK stock and is normally dispatched within 3 working days after payment confirmation. The 20-, 30-, 32-, 34-, 38- and 40-string batteries are pre-order products with an estimated lead time of up to 60 calendar days from payment confirmation. For pre-order products, production and vessel loading are normally arranged within 7–10 working days. We will tell you about any material delay. Retail consumers retain all delivery rights available under UK law.
Q：What is included in the public website price?
A：Public website prices include UK VAT and UK delivery. Approved trade pricing is quoted separately, and each trade quotation will state clearly whether VAT is included or added.
Q：What warranty do the battery modules come with?
A：Every unit carries a 2-year / 60,000 miles manufacturer warranty, whichever limit comes first.
Q：How do I register the battery warranty?
A：Install the battery and submit our official Warranty Registration form within 30 calendar days of physical delivery. Registration should include the order or invoice number, battery serial number, vehicle details, installation date and mileage, installer job card, baseline voltage record, odometer photograph and battery-label photograph. Late or incomplete registration does not postpone the warranty period; we may accept reasonable alternative evidence. A retail consumer's statutory rights are not affected.
Q：What situations are not covered by warranty?
A：Damage resulting from unsuitable storage, deep discharge, physical damage, improper installation, unauthorised opening or modification, misuse, or failure to follow the supplied instructions is not covered by the voluntary warranty. We assess each claim using reasonable diagnostic evidence and may arrange an inspection. If a covered defect is confirmed, we will repair or replace the affected battery or module as reasonably appropriate. Retail consumers' statutory rights remain unaffected.
Q：Can I cancel my order after full payment?
A：The rules depend on how you bought the battery.
Retail consumer (B2C): You may cancel from the date the contract is made until 14 calendar days after physical delivery. After notifying us, you have a further 14 calendar days to return the goods. The detailed return-cost, packaging and refund rules are set out in our Returns & Warranty Policy.
Approved trade account (B2B): Our staged commercial change-of-mind terms apply. These include a £100 administration charge before dispatch or vessel loading, an accepted return subject to a 50% restocking charge after dispatch and until 30 days after delivery, and no voluntary change-of-mind return after that period. Faulty-goods remedies and liabilities that cannot lawfully be excluded remain unaffected.
Q：Can I return the battery if I order the wrong model?
A：Send us the registration or VIN, model and year before ordering and we will confirm compatibility. If a retail consumer (B2C) orders the wrong model, the statutory cancellation period still applies, subject to the return-cost and diminished-value rules in our Returns & Warranty Policy. For an approved trade account (B2B), a wrong-model change-of-mind request is governed by the published trade return stages. This does not limit remedies where we supplied the wrong item or the goods are faulty or misdescribed.
Q：Do the batteries pass official safety tests for UK import?
A：Supporting technical documentation is available, including UN38.3 testing, MSDS and applicable UKCA, CE and RoHS conformity documentation where relevant to the supplied product. Documents may be issued by different entities within the manufacturing and supply chain. Ask us for the documents for the exact product before ordering. Battery packs also undergo cell-balancing and voltage-record checks before shipment.
Q：Where are the battery packs manufactured?
A：Our battery stock is sourced from manufacturing partners in Mainland China. Battery packs undergo cell-balancing and voltage-record checks before shipment, and supporting technical documentation for the supplied product is available on request.
Q：Do you offer discounted prices for bulk garage orders?
A：Yes, we provide exclusive wholesale pricing for garages with regular bulk orders. Contact our team via the enquiry form or WhatsApp to get custom bulk quotations.
Q：How can I send you my vehicle information for a quotation?
A：Fill in the Contact Us enquiry form on our website, or message us directly via WhatsApp with your car model, production year and VIN number. We will reply with matching battery model and price quickly during business hours.