Last updated: 12 September 2026.
This policy is provided by Hybrid Workshop UK Ltd (company number 16571294), whose registered office is 23 Holme Crescent, North Shields, NE29 7FS, United Kingdom. Contact us at hybridworkshopuk@gmail.com or through our Contact Us form.
1. Which terms apply to your order?
Orders placed through our public webshop are treated as retail consumer (B2C) purchases unless, before ordering, we have approved a trade account and the written quotation or order confirmation identifies the purchase as a business (B2B) purchase. A company name, business delivery address or VAT number alone does not remove consumer rights. If the purpose of an order is unclear, please contact us before payment.
The B2C section applies where an individual buys wholly or mainly outside their trade, business, craft or profession. The B2B section applies only where goods are bought wholly or mainly for business use through an approved trade account. These descriptions explain how we administer orders but do not override a customer's legal status. Nothing in this policy removes rights that cannot legally be excluded.
2. Delivery
These batteries are pre-order, cross-border goods. By placing an order, you agree to an estimated delivery period of up to 60 calendar days from payment confirmation. Production and vessel loading are normally arranged within 7–10 working days. We will tell you about material delays.
Any consumer right to require delivery by an additional appropriate deadline, or to end the contract where delivery timing is essential or that additional deadline is missed, remains unaffected.
3. Retail consumers (B2C): cancellation and change-of-mind returns
You may cancel from the date the contract is made until 14 calendar days after you, or a person nominated by you, takes physical delivery of the goods. Tell us by a clear statement sent through our Contact Us form or by email. After notifying us, you then have a further 14 calendar days to return the goods. There is no administrative or restocking fee for a consumer exercising this statutory cancellation right.
We will refund the purchase price and the cost of our least expensive standard outbound delivery option. We may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever occurs first. We will make the refund within 14 days after that point, using the original payment method unless agreed otherwise.
High-voltage batteries cannot normally be returned by standard post. They must be correctly packaged and transported by a carrier able to accept the relevant dangerous goods. The estimated direct return cost is £200–£350 including VAT from mainland Great Britain and may be up to £500 from Northern Ireland, the Highlands or UK islands. The actual cost depends on the collection location, packaging, access requirements and carrier approval. We can arrange collection and confirm the actual charge before booking. The consumer is responsible for this direct return cost where it was disclosed before purchase.
You may inspect the goods only as you reasonably could in a shop. We may deduct for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Installation attempts, avoidable cosmetic damage, broken safety seals or inadequate return packaging may reduce the refund where they actually diminish value; they do not automatically remove statutory rights.
Ordering the wrong compatible model is still covered by the B2C cancellation right if you notify us in time, although diminished value may be deducted where permitted by law.
4. Commercial and trade customers (B2B)
These stages apply only to voluntary change-of-mind cancellation or return requests from an approved trade account:
4.1 Before dispatch or vessel loading
Before dispatch or vessel loading, normally within 7–10 working days after payment, cancellation is permitted and the refund will be reduced by a £100 administrative processing fee.
4.2 After dispatch and until 30 days after delivery
An accepted return is subject to a 50% restocking charge based on the goods' invoice value. Outbound freight, pallet handling, import or export duties and customs fees are non-refundable. The buyer pays all approved return transport costs.
4.3 More than 30 days after delivery
Voluntary change-of-mind cancellations, returns and refunds are not accepted.
These B2B change-of-mind terms do not limit any agreed warranty or remedy for goods that are faulty, misdescribed or do not conform to the contract, nor any liability that cannot lawfully be excluded. The reasonableness and application of any charge will be assessed against the contract and applicable law.
5. Faulty, damaged or misdescribed goods
Contact us promptly with the order number, VIN, diagnostic information, photographs and any relevant voltage readings.
For consumers, the Consumer Rights Act 2015 provides statutory remedies for goods that are not of satisfactory quality, fit for purpose or as described. Depending on the circumstances, these may include the short-term right to reject within 30 days, repair, replacement, a price reduction or a final right to reject. These statutory rights are separate from, and are not reduced by, our voluntary warranty.
6. Voluntary battery warranty
This voluntary warranty is provided by Hybrid Workshop UK Ltd in addition to, and does not affect, the statutory rights of retail consumers under UK law. Nothing in this warranty excludes or limits any legal remedy available for goods that are faulty, misdescribed or otherwise fail to conform to the contract.
6.1 Warranty commencement and duration
Warranty coverage begins on the earlier of:
- the verified installation date; or
- 30 calendar days after physical delivery of the battery.
If installation takes place more than 30 calendar days after delivery, the warranty will still be treated as having commenced 30 calendar days after delivery.
Coverage ends when either two years have elapsed from the warranty commencement date or the vehicle has travelled 100,000 km (62,137 miles) from the verified starting mileage, whichever occurs first.
6.2 Registration period
Customers should install the battery and submit our official warranty registration form within 30 calendar days of physical delivery. Registering late does not postpone or extend the warranty commencement or expiry date.
If registration is incomplete or submitted late, we may request reasonable alternative evidence to confirm the installation date, starting mileage and compliance with the installation requirements. Failure to register does not remove a retail consumer's statutory rights.
6.3 Registration information and evidence
The following information and evidence should normally be submitted:
- customer name, contact details and Shopify order or invoice number;
- battery serial number;
- vehicle registration mark (VRN), VIN, make, model and year;
- installation date and odometer reading at installation;
- an installation invoice or job card identifying the installer, vehicle, installation date and recorded mileage;
- a baseline individual cell or module voltage record, completed by the installer using suitable equipment before or during installation;
- a clear photograph of the vehicle's odometer taken at or shortly after installation; and
- a clear photograph of the battery serial-number label and warranty seal taken during installation.
We may accept reasonable alternative evidence where a particular document or photograph is unavailable.
6.4 Installation requirements
The battery must be installed in accordance with the vehicle manufacturer's procedures and the instructions supplied with the battery. Installation must be carried out by a technician with appropriate high-voltage hybrid or electric vehicle training, competence and experience. An IMI Level 3 electric or hybrid vehicle qualification, or a demonstrably equivalent qualification or level of competence, may be accepted as evidence of suitability.
6.5 Storage and care before installation
Before installation, the battery must be stored, handled and inspected in accordance with the written instructions supplied with it. The voluntary warranty does not cover damage that, following reasonable assessment, is shown to have been caused by unsuitable storage, deep discharge, physical damage, improper installation, unauthorised opening or modification, misuse, or failure to follow the supplied instructions.
Installation more than 30 calendar days after delivery does not, by itself, automatically invalidate the warranty. However, it does not delay the warranty commencement date, and storage-related damage caused by failure to follow the supplied instructions is excluded.
6.6 Warranty assessment and remedy
We may request reasonable diagnostic evidence and arrange an inspection before confirming a voluntary-warranty remedy. Where a defect covered by this voluntary warranty is confirmed, we will repair or replace the affected battery or module, as reasonably appropriate. Any statutory remedy available to a consumer remains unaffected.
6.7 Verification and personal information
We may verify submitted details using our order, delivery and service records and may compare the submitted vehicle registration and mileage with publicly available UK MOT history. Personal information will be handled as explained in our Privacy Policy.
6.8 Incorrect information and unauthorised work
If we reasonably determine that information material to a warranty claim has been deliberately falsified, we may reject the affected claim after reviewing the available evidence. Damage caused by unauthorised opening, modification or repair is not covered by the voluntary warranty. These provisions do not exclude or limit a retail consumer's statutory rights.
7. Model cancellation form
Complete and send this form only if you wish to cancel a consumer contract:
To: Hybrid Workshop UK Ltd, 23 Holme Crescent, North Shields, NE29 7FS, United Kingdom
Email: hybridworkshopuk@gmail.com
I/We give notice that I/We cancel my/our contract for the sale of the following goods:
Order number and goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if submitted on paper):
Date:
Your statutory rights are not affected.